Personal Effects & Removals.

Moving a household overseas is the most emotionally loaded freight there is, because the cargo is irreplaceable. The mechanics are straightforward — a container or a share of one, a sailing, a customs entry, a delivery — but the details determine whether the experience is calm or miserable. The two that matter most are the inventory and the packing.

Customs authorities almost everywhere require a detailed, valued inventory of used household effects, itemised by carton or piece, and many grant duty relief on that basis provided you can evidence that you are transferring residence and have owned the goods for a qualifying period. A vague inventory reading 'household goods, 40 boxes' invites examination, delay and charges; a numbered inventory with contents and values usually clears without a question.

Every personal effects & removals booking with NLX Logistics follows the same simple sequence, and you keep the same reference number and the same contact from the first email to final delivery. You send us the details, we send you a written quotation, and once you are happy we confirm space and issue a booking pack with everything you need to prepare.

We never ask for paperwork you do not need, and we never spring charges on you at destination without warning. If a cost is likely to arise at the other end — terminal handling, customs examination, quarantine inspection, storage after free time expires — we tell you about it in the quotation so you can budget for it rather than discover it later.

Good paperwork is what keeps freight moving, so we front-load it. For commercial cargo we need a commercial invoice and packing list, your EORI number, the commodity codes and the incoterms you have agreed with your buyer. For vehicles we need the V5C or bill of sale, photographic identification for the owner and the keys. For personal effects we need a detailed inventory and, where relevant, evidence of residence.

If anything is missing we will tell you exactly what to obtain and where to get it. We would far rather spend ten minutes on the phone before the cargo moves than deal with a detention charge at destination because a certificate was never applied for.

Standard carrier liability is limited by international convention and is calculated on the weight of the cargo rather than its value, which means an expensive, lightweight shipment is barely protected at all. We therefore recommend all-risks marine cargo insurance on the declared commercial or replacement value of every consignment, which we can arrange at the point of booking for a small percentage of the insured value.

Cover runs warehouse to warehouse, includes general average contribution, and is underwritten on Institute Cargo Clauses A for most cargo types. Claims are handled with a single point of contact, and we will help you assemble the survey report, photographs and commercial evidence a claim requires.