Terms & Conditions.

1.About these terms

These terms and conditions govern the services supplied by NLX Logistics Ltd, a UK freight forwarder, to its customers. They apply to every quotation we issue and every instruction we accept, whether given through this website, by email, by telephone or in writing, and to all services we provide, including car and vehicle shipping, RoRo, container shipping, air freight, road freight, customs clearance, warehousing, packing and the arrangement of marine cargo insurance.

Please read them carefully before instructing us. By asking us to carry out a service, you confirm that you accept these terms. If you are instructing us on behalf of a company or another person, you confirm that you have authority to bind them. No other terms, including any printed on your purchase order or correspondence, apply unless we have agreed them in writing and signed by a director.

2.Definitions

In these terms the following words have the meanings shown.

• "We", "us" and "NLX" means NLX Logistics Ltd
• "Customer" or "you" means the person or business that instructs us, together with the owner of the goods and anyone acting on their behalf
• "Goods" means the cargo, vehicle, container contents or personal effects in relation to which we provide services, including packaging
• "Carrier" means any shipping line, airline, RoRo operator, haulier, rail operator or other person who performs the carriage
• "Services" means all services we supply, whether we perform them ourselves or arrange them through others
• "Consumer" means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession

3.Our role as a freight forwarder

Unless we expressly agree in writing to act as a carrier, we act as your agent in arranging the carriage, storage and handling of the goods with carriers and other service providers. When we act as agent, the contract of carriage is between you and the carrier, and the carrier's own terms, including its bill of lading, sea waybill, air waybill or CMR consignment note, will apply to the carriage. Those terms often limit or exclude the carrier's liability, and you authorise us to agree to them on your behalf.

Where we issue our own transport document or expressly undertake to perform the carriage ourselves, we act as a principal and are liable as a carrier, subject to the limits in these terms and in any international convention that applies. In either case, we will select carriers and subcontractors with reasonable care and skill.

4.Quotations and prices

Quotations are based on the information you provide, including the description, dimensions, weight and value of the goods, the addresses and the date the goods will be ready, and on the rates, surcharges and exchange rates in force on the date of the quotation. Unless otherwise stated, quotations are valid for fourteen days and are subject to space being available with the carrier.

Guide prices shown on this website are indicative only and do not constitute an offer. These are indicative rates. Contact us for precise rates. If the information on which a quotation is based turns out to be incorrect, or if carriers, ports or authorities change their charges before the goods are shipped, we may revise the price. Currency adjustment factors, bunker surcharges, peak season surcharges and war risk surcharges set by carriers are passed on at cost.

5.What quotations usually exclude

Unless a quotation expressly says otherwise, it does not include the items below. Where they arise, they are payable by you in addition to the quoted price.

• Import duties, VAT, GST, excise and other taxes in any country
• Destination terminal handling, delivery order, port and airport charges
• Storage, demurrage and detention beyond the free time allowed by the carrier or terminal
• Customs examinations, inspections, scanning, fumigation or cleaning ordered by any authority
• Waiting time, failed collection or delivery, and additional handling
• Marine cargo insurance, unless requested and confirmed in writing
• Costs caused by incorrect or incomplete information or documents

6.Your obligations

You must give us complete and accurate information about the goods and their value, and you warrant that the description, marks, numbers, weight, dimensions and contents you declare are correct. You must ensure the goods are properly packed, marked and labelled for the journey, that dangerous goods are declared and packed in line with the applicable regulations, and that the goods are lawful to export from the UK and import into the destination.

You are responsible for obtaining any licence, permit, certificate or authorisation needed for the goods, unless we have agreed in writing to obtain it for you. You must tell us in writing, before we accept the goods, if they are of unusually high value, perishable, fragile, temperature-sensitive, or likely to cause damage to other cargo or property. You will indemnify us against any loss, damage, fine or cost we suffer because you have not complied with these obligations.

7.Vehicles

For vehicle shipments you must provide the original registration document and any finance release letter, and you confirm that you are entitled to export the vehicle. Vehicles shipped by RoRo must be in running order with working brakes and steering, contain no personal effects or loose items, have no more than a quarter tank of fuel, and have any alarms disabled. Vehicles that do not meet these requirements may be refused by the carrier or incur additional charges.

A condition report will be completed at collection or on delivery to our depot. Minor marks that are not recorded on the report may be difficult to attribute later. Carriers do not accept liability for mechanical or electrical failure, flat batteries, or damage to non-fixed accessories, and we do not accept responsibility for such matters either.

8.Dangerous and prohibited goods

You must not tender dangerous goods, including lithium batteries, flammable liquids, aerosols, gases, corrosives and explosives, without declaring them to us in writing in advance and providing a safety data sheet. We may refuse any dangerous goods at our discretion. If undeclared dangerous goods are found, we or the carrier may destroy, abandon or render them harmless without compensation, and you will be liable for all resulting costs.

We will not handle goods whose export or import is prohibited, goods destined for sanctioned parties or countries in breach of UK or international sanctions, or goods we reasonably suspect are counterfeit, stolen or connected with crime.

9.Customs

When we lodge customs declarations on your behalf, we do so as your direct representative unless we agree otherwise in writing. You remain responsible for the accuracy of the information on which the declaration is based, and you must provide your EORI number and any other identifiers required. You must pay any duty, VAT, excise or penalty that becomes due, whether assessed at the time or later following an audit.

Where we pay duty or taxes on your behalf, you must reimburse us immediately. We may require a deposit before paying significant sums. We are not liable for delay caused by customs inspections or queries, or for fines resulting from errors in information you supplied.

10.Collection, delivery and timing

Collection and delivery dates, sailing dates, flight dates and transit times are estimates. Carriers may change schedules, omit ports, tranship cargo or roll bookings to later departures, and delays can be caused by weather, congestion, inspections, strikes and other events beyond our control. We do not guarantee that goods will be shipped on a particular vessel or flight or delivered by a particular date unless we have expressly agreed to do so in writing.

You must ensure that someone is available to release the goods at collection and to receive them at delivery, and that the premises are accessible to the vehicle. Waiting time, redelivery and storage caused by the consignee's unavailability will be charged.

11.Payment

Unless we have agreed credit terms in writing, our charges are payable in full before the goods are shipped or released. Where credit is granted, invoices are payable within the agreed period without deduction or set-off. Payment is due whether or not the goods are lost, damaged or delayed, and a claim does not entitle you to withhold payment.

We may charge interest on overdue amounts at the rate allowed under the Late Payment of Commercial Debts (Interest) Act 1998 for business customers, or at four per cent above the Bank of England base rate for consumers, together with reasonable recovery costs.

12.Lien

We have a general lien over all goods and documents in our possession for all sums owed to us by you, on this or any other shipment. If sums remain unpaid for twenty-eight days after we give notice, we may sell the goods and apply the proceeds to the debt and the costs of sale, accounting to you for any balance.

13.Insurance

We do not insure the goods unless you instruct us in writing to arrange insurance and we confirm that cover has been placed. Where we arrange insurance, we act as your agent, the insurance is subject to the terms of the policy, and any claim is against the insurer. Because carriers' liability is limited, we strongly recommend all-risks marine cargo insurance for every shipment.

14.Our liability

Where we act as agent, we are liable only for our own negligence in providing the services, and not for the acts or omissions of carriers or other third parties. Where we act as principal, our liability for loss of or damage to goods is limited to two Special Drawing Rights per kilogram of the gross weight of the goods lost or damaged, unless a higher limit is compulsorily applicable by law or a mandatory international convention applies. Our liability for delay is limited to the amount of our charges for the service concerned.

We are not liable for indirect or consequential loss, including loss of profit, loss of market, loss of contract or loss of use, however caused. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded by law.

15.Claims and time limits

Visible loss or damage must be noted on the delivery receipt and reported to us in writing within three days of delivery; concealed damage must be reported within seven days. We are discharged from all liability unless legal proceedings are brought within nine months of the date of delivery or, for non-delivery, the date the goods should have been delivered. Carriers' terms may impose shorter time limits, and you should report issues to us as early as possible.

16.Consumers

If you are a consumer, nothing in these terms affects your statutory rights. Where you enter into a contract with us at a distance, for example online or by telephone, you have a fourteen-day cancellation period under the Consumer Contracts Regulations. If you ask us to begin the services within that period, you must pay for services provided up to cancellation, including any carrier charges we have already incurred. The right to cancel ends once the services have been fully performed.

17.Events beyond our control

We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, severe weather, fire, flood, war, terrorism, piracy, civil unrest, epidemics, strikes, port closures, government action, cyber attacks or the failure of carriers or other third parties. If such an event prevents or delays performance, we may suspend the services and charge any additional costs incurred.

18.Data protection and confidentiality

We process personal data in line with our Privacy Policy. Each party will keep confidential the other's commercial information and use it only for the purposes of the services, except where disclosure is required by law, by a carrier or by an authority.

19.General

If any provision of these terms is found invalid, the remaining provisions remain in force. A failure to enforce any right does not amount to a waiver. We may subcontract any part of the services. These terms, together with our written quotation and booking confirmation, form the whole agreement between us.

20.Governing law and jurisdiction

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that consumers resident in Scotland or Northern Ireland may bring proceedings in their local courts.

21.Booking and confirmation

A booking is confirmed when we issue a written booking confirmation specifying the service, the route, the price and, where applicable, the expected vessel, sailing or flight. You should check the confirmation carefully and tell us immediately if anything is incorrect. We rely on the details in the confirmation when instructing carriers and filing declarations, and costs caused by errors that are not corrected before shipment are payable by you.

We may require a deposit or full payment before confirming a booking, particularly for consumers, new customers and shipments involving significant third-party costs such as sole-use containers, high-and-heavy vehicle space or charter capacity.

22.Cancellation and changes by you

If you cancel or change a booking after it has been confirmed, you must pay any costs we have already incurred or committed to, including carrier cancellation fees, container positioning, haulage, storage and administration. The closer to departure a booking is cancelled, the higher these costs are likely to be. Where a container has already been delivered for loading or a vehicle has already been received at the terminal, the full freight may be payable.

Requests to change the consignee, destination or routing after the goods have been shipped are subject to the carrier's agreement and charges, and may not always be possible.

23.Packing and loading

Where we pack, stuff or load goods, we will do so with reasonable care and skill using appropriate materials. Where you or your supplier pack or load the goods, including stuffing your own container or loading your own vehicle with permitted items, you are responsible for the adequacy of the packing, blocking, bracing and securing, and we are not liable for loss or damage resulting from inadequate packing or loading.

Wooden packaging must comply with ISPM 15. You must declare the verified gross mass of any container you pack yourself before it is delivered to the terminal, in line with the SOLAS regulations.

24.Warehousing and storage

Where we store goods, we do so on the basis of the storage terms stated in our quotation. Storage is charged per day, week or month as stated, from the date the goods are received until the date they are released. Goods are stored at your risk except where loss or damage is caused by our negligence, and you should maintain insurance for goods in storage.

If goods remain uncollected for more than ninety days after we have given notice that they are ready for collection or that storage charges are unpaid, we may sell or dispose of them in accordance with our lien.

25.General average and salvage

If a vessel carrying your goods declares general average, you may be required to provide security, such as a guarantee from your insurer or a cash deposit, before the goods are released at destination, and to contribute to the general average costs. You must provide that security promptly and indemnify us against any contribution or cost claimed from us. Insured customers will normally have the security provided by their insurer.

26.Instructions to deliver against payment

We do not accept instructions to collect payment on delivery or to release goods only against payment by the consignee, unless we agree in writing. Where we do agree, our obligation is limited to taking reasonable care in following the instruction, and we are not liable if a carrier or agent releases goods without payment.

27.Complaints

If you are unhappy with any aspect of our service, please tell us as soon as possible. We will acknowledge your complaint within two working days, investigate it and aim to give a full response within fourteen days. Where a complaint relates to a carrier or third party, we will pursue it on your behalf as far as we reasonably can.

28.Notices

Notices under these terms must be given in writing by email or post to the addresses shown on our contact page or, for customers, to the address you have given us. Notices by email are treated as received on the next working day after sending.

29.Groupage and consolidated shipments

Where your goods are shipped in a consolidated container, trailer or air freight consolidation with other customers' goods, the departure date depends on the consolidation closing, and we may move the goods to a later consolidation if the scheduled one is full or delayed. Charges for consolidated services are calculated on the greater of weight and volume at the rates stated, with any minimum charge applying. Goods must be packed to withstand handling alongside other cargo.

If the consolidation is examined by customs because of another shipper's goods, the release of your goods may be delayed. We will do everything reasonable to minimise the delay, but we are not liable for it, and any examination costs attributable to your goods are payable by you.

30.Air freight security

All air cargo leaving the UK must be secured in accordance with the Department for Transport's regulations. Unless you are a known consignor, your goods will be screened before carriage, which may involve opening packages. You consent to this screening and to the associated charges. Goods that cannot be screened may have to be held for a specified period or carried on an all-cargo aircraft, and we are not liable for delay caused by security requirements.

31.Environmental and sustainability surcharges

Carriers increasingly apply surcharges linked to environmental regulation, such as emissions trading, low-sulphur fuel and sustainable aviation fuel charges. These are set by carriers and regulators, may be introduced or changed at short notice, and are passed on to you at cost. Where we are aware of such a surcharge at the time of quotation, we will include or identify it.

32.Subcontractors and their terms

The services are frequently performed by carriers, hauliers, warehouses and agents under their own standard terms, which may include limitations of liability, time limits and lien rights. You agree to be bound by those terms to the extent they apply to the services performed by that party, and you will not bring any claim against our subcontractors that seeks to impose on them a liability greater than they have agreed.

Where our subcontractors are entitled to the benefit of these terms, they may rely on the limitations and exclusions in them as if they were a party.

33.Indemnity

You will indemnify us against all liabilities, losses, damages, costs, fines and expenses we incur arising from your breach of these terms, from inaccurate or incomplete information or documents you supply, from the nature of the goods, or from claims by any third party with an interest in the goods, except to the extent caused by our own negligence.

34.Quotations and validity

Quotations are based on the information you provide and on carrier rates, surcharges and exchange rates at the date of the quotation. Unless otherwise stated, a quotation is valid for fourteen days for sea and road freight and seven days for air freight, and in every case only for shipment within the period stated. If the goods, dimensions, weights, route or timing differ from those quoted, or if carriers change their rates before shipment, we may revise the price, and we will tell you before proceeding where practicable.

Indicative rates published on this website, including those in the rate finder and on country pages, are guides only and do not constitute quotations or offers capable of acceptance.

35.Payment terms

Unless we have agreed credit terms in writing, payment is due before the goods are shipped or, for import services, before the goods are released. Credit accounts are payable within the period stated on the invoice. We may charge interest on overdue amounts at the rate allowed under the Late Payment of Commercial Debts (Interest) Act 1998 for business customers, or at four per cent above the Bank of England base rate for consumers.

You may not withhold or set off payment because of a claim or counterclaim you have against us. Duties, taxes and third-party charges we pay on your behalf are payable on demand.

36.Consumers

If you are a consumer, nothing in these terms affects your statutory rights, including your right to have the services performed with reasonable care and skill under the Consumer Rights Act 2015. Where you book services at a distance, you may have a right to cancel within fourteen days, but if you ask us to begin the services within that period, you must pay for the services provided up to cancellation, and the right is lost once the services are fully performed.

37.Customs brokerage services

Where we act as your customs agent, we do so as your direct representative unless we agree in writing to act as indirect representative. As direct representative we lodge declarations in your name and on your behalf, and you remain liable for any customs debt. You must provide accurate commodity codes, values, origin and licence information, and you must keep records supporting each declaration for the period required by HM Revenue and Customs. We are not liable for duty, tax, penalties or seizure arising from information you supplied.

If you ask us to use our deferment account or to pay duty and VAT on your behalf, you must reimburse us immediately on demand, and we may hold the goods until payment is received.

38.Vehicle condition and mechanical faults

We record the visible condition of vehicles at collection or receipt. We are not responsible for mechanical or electrical faults, flat batteries, tyre deflation, minor scuffs consistent with normal port handling, or damage that was not visible because the vehicle was dirty, wet or inspected in poor light. Any damage must be noted on the delivery receipt at the time of collection at destination and notified to us in writing within three days; otherwise the vehicle is presumed delivered in the condition recorded at origin.